Incident Time

10:50AM AEST - 11:10AM AEST

Affected Partners

We experienced some downtime for partners using the hosted experiences feature of our platform, these are experiences launched via the snippet we provide you when you integrate your e-commerce store with our platform. When attempting to load a personalisation experience you would have seen the following error: 'No currency code set.'

Response

We've been working towards improving loading performance & during the deployment of one of these changes we inadvertently broke code required for loading personalisation experiences in certain ways. We very quickly realised this and were able to revert the change shortly after. We've identified the problem and have put in place the required changes to resolve this.

It's important to note that internal designs & any stores that implement their own bespoke UI using the Core SDK were not affected by this downtime.