Incident Time

10:50AM AEST - 11:10AM AEST

Affected Partners

We experienced some downtime for partners using the hosted experiences feature of our platform, these are experiences launched via the snippet we provide you when you integrate your e-commerce store with our platform. When attempting to load a personalisation experience you would have seen the following error: 'No currency code set.'

Response

We've been working towards improving loading performance & during the deployment of one of these changes we inadvertently broke code required for loading personalisation experiences in certain ways. We very quickly realised this and were able to revert the change shortly after. We've identified the problem and have put in place the required changes to resolve this.

It's important to note that internal designs & any stores that implement their own bespoke UI using the Core SDK were not affected by this downtime.

Check out this new Suit Configurator!

Go on to Spiff Demo to have a play with making your own bespoke suit. 

This is currently not attached to any live products, so if there are any budding suit tailors out there get in touch!

Bug fixes

• Fixed an issue preventing storeowners from downloading design renditions that contain multiple files through emails from Spiff3D.
• Fixed an issue preventing unpersonalised products from generating design files at time of order. Affected orders will be regenerated for any customers involved.
• Preview images are now correctly passed through to the line item in the Shopify checkout when design products are used.
• Fixed a bug preventing the user from entering multiple lines on a text step when configured to be possible.
• Fixed an issue causing black textures to appear on MacOS Big Sur and earlier WebGL1 platforms.
• Resolved an issue with the display of temporary password credentials
• Improved handling of text caret when inserting text at arbitrary locations in text steps.
• Now preventing page scroll when zooming an uploaded image in an embedded workflow experience.

Known Issues

• Emojis are currently filtered out on text step input as we don't support them in most design files but we're exploring how we can implement these in the future!
• Certain devices running Safari have issues running very large workflows. We're investigating this and we'll have some improvements very soon.

We're working hard to provide you the most powerful product personalisation & customisation platform on the planet. Please subscribe for future updates!

Thanks for using Spiff 3D!

Spiff has taken all the learnings from customers over the past 12 months and is now proud to launch its new and improved billing platform. 

Over the last year Spiff has built many new features which in the past we attached to one of our three base plans. This model has meant that some customers had access to features they didn't need. 

For this reason, spiff has introduced Addons that can be activated for specific features. This means that as spiff engineers improve and build features, only the price of that feature will be affected. 

Also, transaction charges for smaller customers were cumbersome and hard to understand so we have now set our base plans to include transactions for the first $USD3500 ($5000AUD) of customised products ordered in a month.  After this, transactions are charged in a tier model. Our pricing page will be updated shortly to reflect these changes. 

As part of our transition, spiff will be cancelling all current subscriptions that run through the billing page and support staff will be reaching out to customers to add their card details into our new stripe.com powered gateway. 

Note: Current services will not be affected during this transition. 

Contact support@spiff.com.au for more details. 

We have had several reports from customers over the last week of orders that are being placed into their shopify system and not making it into spiff. 

Upon investigation we found that this was in fact a problem with the shopify webhooks and seems to be affecting random orders. 

Shopify Engineers have committed to having the problem fixed over the next couple of days. We will notify customers once the bug has been fixed. 

Important note - You will not loose any orders. All of the order meta-data should be in the line item of your shopify order and if you do not want to wait until shopify has fixed the problem you can re-rerun the order as an internal order within spiff. 

Please contact support@spiff.com.au if you need any help retrieving or replaying orders. 

With the recent release of rendering engine (Papyrus) we have now deployed our new look advanced editor. To begin, you can just move the objects in the canvas around. You will also notice our handy transform calculator which tells you the width, height and position of the selected object. 

Check in regularly as our advanced editor becomes more functional every week. 

Whilst the engine that powered our editor had been a workhorse that served us well over the years, our customers ever increasing demands for an experience that is robust, super fast and feature rich has meant that it was time for a rebuild. 

Papyrus V1(TM) was released on 31st of August and promises build in more functionality, interactivity coupled with a lighting fast experience. 

Changes you will notice ? Not much yet but you will see a significant improvement in speeds and reliability. 

Changes to watch out for ? The release of our advanced mode step which will allow merchants to offer more control over the design should they wish. Some of the features to be released over the coming weeks will be: 

1. Moving regions for each step type into different positions
2. Adding more text fields and uploaded images
3. Bulk ordering
4. Headless designing
5. Advanced mode in the workflow editor

and many more ...... 

Being able to customise just got so much easier in NETO.

Neto is an Ecommerce platform like Shopify and Big Commerce and Spiff has released its NETO plugin. Now Ecommerce customers on NETO can get access to a world class product customisation and fulfilment automation system.  

What does this mean? Here’s a quick rundown. You will be able to:

• Display your products interactively in 3D
• Offer customisation of your products
• Offer personalisation of your products

The Spiff add on will be available for purchase in the Neto store in just a few weeks. In the meantime, Contact spiff support to be part of the beta release. 

Demo Store : Spiff3d.neto.com.au

Congratulations to one of Spiff3D's oldest customers in using its personalised vegemite as a tool for international diplomacy which ultimately may have sealed the deal for the Free Trade agreement between Australia and the UK

Further improvements that bring together the creation of a product, workflow experience and the 3D model.  When a product is created and it doesn't have a workflow attached, you will now see a create workflow button in the edit product page.

When you follow this path and create a workflow you finish with a workflow and 3D model that are automatically linked to the product from which you created them. This will allow more merchants to intuitively navigate the spiff3D platform even with little or no experience.